Frequently Asked Questions

As a 16th century listed Inn, it is unfortunately not deemed to be an ‘accessible’ property. The property is set across 5 floors and comes with a number of stair cases and quirky nooks and crannies. We have been unable to install a lift due to the listed restrictions so we recommend you use our drop off area to the left hand side of the property to enter the property. If you are unable to use the stairs, we would recommend that you walk up the cobbled street to the side of the property to the front of the pub. If you have any questions regarding the set up of the pub to allow you to plan your arrival. Our access statement can be viewed by clicking here

We close the bar at 11.00pm to all our guests with last orders call at 10.50pm, 10.40pm on a Sunday.

We don’t have a published corporate rate but would be pleased to speak with you to understand your requirements. Please call us and let’s see how we can assist you.

Dogs are very welcome at The White Hart, with designated spots in the pub, water bowls, free treats and even a Sir Woofchester dog menu. Staying over? Our dog friendly rooms include a cosy bed, treats and access to a dog wash for a small additional cost for up to two dogs.

Heartwood Inns are part of Heartwood Collection, an award winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Heartwood Collection has a dynamic and entrepreneurial past. We’ve been welcoming guests for over 25 years. Bustling kitchens, restaurants humming with life, bars full of chatter, all brought to life by our people and guests. It is a business which has been lovingly grown over many years into the vibrant and expanding collection of premium Heartwood Inns and Brasserie Blancs. Our strength is in our enduring community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people and the pleasure of our guests.

We have a beautiful light and bright private dining room on the first floor that comes with a bar and seating that overlooks the high street. With original wooden panelling and to be the space where Thomas Paine headed up the ‘Headstrong Club’, this space can be hired for private events and parties. We can also accommodate small groups of diners in the dining room so if you have an event you have in mind, please do not hesitate to call our team who can talk you through the options and availability of our spaces.

Prices will vary but as a guide, a saloon car will cost around £85.00 from Gatwick to Lewes. From Heathrow to Dorking, again as a guide, will be around £150.

Heartwood Inns have been cashless for a number of years, but we accept card payments.

Unfortunately we do not have a car park however we do offer a drop off point to the side of the property where you can then access the building either by walking up the covered cobbled walk way to the front of the property or by accessing Station Street, walking up to the high Street and entering the Inn from High Street. There are a number of pay and display car parks within a few minutes’ walk of The White Hart, such as: The Maltings: BN7 1YT: 3 minutes’ walk. 24-hour access East Street: BN7 2NU: 4 minutes’ walk. 24-hour access Pinwell Road Car Park: BN7 2JS: 5 minutes’ walk.  24-hour access NCP Lewes Eastgate:  BN7 2LP:  6 minutes’ walk.  24-hour access

Our opening hours can be found by clicking on the page /find-us

Our property overlooks the South Downs which can be found a short drive away. Southover Grange Gardens are only a few minutes walk from The White Hart too. Enjoy lush gardens full of shrubs and flowers along with the impressive Elizabethan Southover Grange that was built by William Newton in the 1500’s.

When visiting The White Hart, you have the opportunity to discover the wonderful town of Lewes, bursting with character and brimming with life. Nestled in East Sussex, Lewes is a historic town overflowing with culture, heritage, and natural beauty. Explore Lewes Castle, a 1,000-year-old fortress offering panoramic views of the South Downs, and visit Anne of Cleves House, a charming Tudor home with period furnishings and gardens. Lewes is a gateway to the South Downs National Park, perfect for hiking, cycling, and scenic walks. A 30 minute drive away from The White Hart, Cuckmere Haven offers stunning coastal views and tranquil riverside paths and art connoisseurs can visit Charleston Farmhouse, the historic home of the Bloomsbury Group, the famed English writers, intellectuals, philosophers and artists in the early 20th century. The town boasts a lively cultural scene with the Glyndebourne Opera House nearby, offering world-class performances. Lewes Farmers Market and independent shops on Cliffe High Street provide a delightful shopping experience, while local pubs and restaurants, such as The Lewes Arms and The Flint Owl Bakery, offer delicious local cuisine.

Whilst lots of hotels offer this option, as a pub with rooms, we ask our guests to settle their food and drink bill on the day, in the dining room. This helps to make checking out of your room really quick and easy as there are no charges to settle and you can be certain that all your charges incurred are accurate.

Cancellation policies vary depending on the rate plan you have booked. Details of the cancellation policy can be found on your booking confirmation.

We would be delighted to talk with you about a group booking for accommodation. Terms and conditions vary subject to the size of the group and as you’d expect, bookings are subject to availability. Please call us and let’s see how we can assist you.

We ask guests to vacate their room by 11.00am on the day of departure, so we can prepare them for the days arrivals. Late check out can be extended to midday at a charge of £25 per stay.

We will guarantee your room to be ready for arrival from 3.00pm, but if we can accommodate you earlier, we will, subject to availability. If you have booked directly, why not find out if your complimentary upgrade is available? Please note that this subject to availability so cannot be guaranteed.

Lewes has a train station that connects you directly to Gatwick in less than 40 mins. If you plan to travel to Heathrow, you will need to take the train from Lewes into London to change at Victoria to head back out to Heathrow. Depending on the time of day you plan to travel, this can take up to 2.5 hours.

Treats is our wonderful loyalty program created by us, Heartwood Inns, enabling guests to collect rewards every time they visit a Heartwood Inn. Guests need to spend a minimum of £25 in a day across food and/or drink to qualify for their next reward. Once you have paid your bill, your reward is automatically added to your app to use when you next visit. 

Simply present your server with your personalised QR code that is available when you tap the Treats stamp card to connect your payment to your app. Once you pay via card, the bill is automatically associated with your app and provided you have spent £25 in a day (00.01-23.59) your next reward will appear in your app next to your Treats stamp card. Scroll through to see what is available to use and redeem to your heart’s delight. 

Simply order a full priced main to redeem your reward. If your bill comes to £25 you will also unlock your next reward. Show your personalised QR code on your app to connect the bill and show your QR code for the relevant reward and this will be removed from your bill. Please check any terms for surprise and delight rewards as terms may vary.

Sadly no. You are only able to use one reward per table booking as our system does not allow for multiple discounts to be applied. Choose the reward you’d like to redeem and share the QR code with the server to get the reward removed from your bill. 

Sadly no, our system is not set up to do this so if you are dining with a friend who also has a reward to redeem you will need to choose which one to use. Save the other for the next time you visit. The only exception is the download reward that can be redeemed in multiples so get downloading and redeeming with friends and family.

Christmas Day, Valentine’s Day, Mother’s Day and Father’s Day are the only days you cannot redeem a reward, however you are able to collect your next reward by showing your QR code by tapping the stamp card which will connect your transaction to your app.

Yes! Simply use the same email that you used to sign up to the Loyalty scheme to book your overnight stay via our website. When you check out, your full payment for your stay will then trigger your next reward (providing you have hit your £25 min payment!) – slide across the stamp cards to see your latest reward. 

There are 3 – Bronze (visit 1-2), Silver (visit 3-4) and Gold (5 visits +). As and when you hit VIP status, your reward is valid for 12 months. Towards the end of your 12 month VIPs status, the number of visits that you have completed during this 12 month period will determine what tier you start your next month in. I.e if you have completed 5 visits during the 12 months of VIP, you will remain with your VIP reward, 3-4 visits you will start back in Silver tier, 1-2, Bronze tier.

Absolutely! You can sign up here. Please ask your server for assistance to sign up if needs be.

Via the App Store (iOS), Google Play (Android) or the web page (non app users).

Promotions and discounts will now appear via this scheme so don’t miss out and get signing up!

Simply go to your login screen on the app and follow the instructions to reset your password.

Click on the icon in the top right corner to see a breakdown of the following activity: My activity – shows the dates of transactions and rewards redeemed/collected. A great place to check when your rewards were granted My details – full name and DOB is displayed Preferences – manage your notifications to the app here such as push notifications

You are able to refer a friend by clicking on the Refer a friend block on the app – simply choose your preferred way of sending the referral code to receive a reward in your app. Once you refer your friend to join the scheme, this graphic will then disappear from your app. Thank you for sharing and telling your friends!

Absolutely! Keep an eye on your app for notifications of new offers that will appear directly in the app. There’s lots on offer but remember you can only redeem one offer at a time.

Typically your rewards will expire within a 3 month window. Birthday offer has 1 month validity (reward will appear on your app 2 weeks before your birthday). Please note that other ad hoc offers will come with different validity so tap on the reward to find out more as they will disappear when they expire.

Sadly not so be sure to always show your personalised QR code to your server to collect and redeem your rewards.

If the above FAQs have not answered your query, please email loyalty@heartwoodinns.com or call 020 3166 2727. Emails and telephone lines are manned Monday – Friday, 9-5.30pm

Absolutely not. Come one, come all. The award winning Heartwood Inns are renowned for being great local pubs serving up delicious food with the warmest of welcomes. Drop in for a drink or book a table for lunch or dinner here

Yes please. Heartwood Inns Sunday Roasts are legendary! Unlimited Yorkshires, roast potatoes and gravy. You can book table by clicking here